Acceptable Use Policy & Community Guidelines

1. Core principles

Be lawful: do not use the Platform for anything illegal under Estonian, EU or Georgian law, or the law that applies to you.

Be honest: do not deceive, impersonate or mislead other users or Stars.

Be respectful: do not harass, threaten or abuse others.

Respect rights: do not infringe intellectual property, privacy or publicity rights.

2. Prohibited content and requests

You must not request, create, upload, share or facilitate content that is unlawful, or promotes or facilitates illegal activity.

You must not request, create, upload, share or facilitate content that sexualises, exploits or endangers minors in any way, or depicts child sexual abuse material. This is absolutely prohibited and will be reported to the relevant authorities.

You must not request, create, upload, share or facilitate content that is sexually explicit, pornographic, or otherwise adult content not permitted on the Platform.

You must not request, create, upload, share or facilitate content that is hateful, discriminatory, or incites violence or hatred against people based on race, ethnicity, national origin, religion, disability, sex, gender identity, sexual orientation or similar protected characteristics.

You must not request, create, upload, share or facilitate content that harasses, bullies, threatens, intimidates or defames any person.

You must not request, create, upload, share or facilitate content that depicts or promotes graphic violence, self-harm, suicide, or dangerous activities.

You must not request, create, upload, share or facilitate content that promotes terrorism, violent extremism, or the activities of sanctioned or proscribed organisations.

You must not request, create, upload, share or facilitate content that infringes copyright, trademarks, or other intellectual-property rights, or misuses someone's name, image, voice or likeness without authorisation.

You must not request, create, upload, share or facilitate content that discloses private or personal information about a third party without a lawful basis.

You must not request, create, upload, share or facilitate content that is fraudulent, deceptive, or constitutes spam, a scam, or a pyramid or similar scheme.

You must not request, create, upload, share or facilitate content that promotes regulated or illegal goods and services where doing so is unlawful, for example illegal drugs, weapons, or unlicensed financial or gambling services.

3. Prohibited conduct

Creating accounts with false information, or after being banned, or operating multiple accounts to evade restrictions.

Circumventing the Platform to transact with Stars off-platform in order to avoid fees or safeguards.

Scraping, harvesting, or collecting data about users without authorisation.

Uploading malware, or attempting to disrupt, overload, probe or gain unauthorised access to the Platform or its systems.

Reverse engineering or copying the Platform except to the extent permitted by mandatory law.

Manipulating reviews, ratings, or engagement, or otherwise gaming the marketplace.

Removing, obscuring or altering any watermark on a Star Video.

Using the Platform to promote a political campaign, candidate or party where this is restricted or requires disclosures you have not made.

4. Rules for Customers

Only submit requests you have the right to make, including where they mention or are addressed to a third party.

Do not pressure or trick a Star into saying anything false, defamatory, or that violates this Policy.

Use Star Videos only within the licence granted in the Terms: personal and non-commercial unless you purchased a Business Video.

5. Rules for Stars

Deliver content that matches the agreed request and complies with this Policy.

Disclose sponsored or endorsement content as required by advertising law.

Do not include third-party content (music, clips, trademarks) you are not licensed to use.

Do not solicit users to transact off-platform to avoid fees or safeguards.

6. Reporting & notice of illegal content

If you see content or behaviour that breaches this Policy or that you believe is illegal, report it to [email protected]. In line with the EU Digital Services Act (Regulation (EU) 2022/2065), we operate a notice-and-action process: please include the location of the content, an explanation of why you consider it illegal or in breach, and your contact details so we can follow up. We will review valid reports, take appropriate action, and provide a statement of reasons where required.

7. Enforcement

We may, in line with the Terms and applicable law, remove or disable content, issue warnings, restrict features, and suspend or terminate accounts that breach this Policy. We consider the severity, context and history of any breach, and apply measures proportionately. Serious breaches, especially those involving child safety, terrorism or imminent harm, may result in immediate termination and reporting to law-enforcement or other competent authorities.

Appeals. If your content was removed or your account was restricted, you may appeal by contacting [email protected]. Where the Digital Services Act applies, you can use our internal complaint-handling system and pursue out-of-court dispute settlement. Nothing here limits your right to seek a remedy before a competent court.