HeyStar support

How can we help?

Find quick guidance for the most common account, booking, delivery and creator questions.

Accounts and sign-in

Use your email verification code to access your account. Keep verification codes private and contact support if you notice unfamiliar activity.

  • Signing in with email
  • Updating profile information
  • Creator and customer account access

Orders and payments

Your order appears after checkout and updates as the creator accepts, records and submits the video.

  • Payment status
  • Order tracking
  • Failed payments and refunds

Videos and delivery

Submitted videos are available from your order page. Private videos are restricted to authorized viewers.

  • Watching and downloading
  • Private video access
  • Accepting and reviewing a video

Creator support

Creators can manage requests, upload completed videos, update services and review wallet activity from their dashboard.